Loss Control Risk Analyst, Specialty Property, HSI
Job ID #: 8176 Location: Columbia, MD
Functional Area: Loss Control SBU: 49002 - Hanover Specialty Property
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided: No
Job Description
Where Great People Build Successful Careers.
The Hanover is seeking a Loss Control Risk Analyst – Specialty Property to join our growing team in our Columbia, MD office.
Recognized as one of America’s Best Employers by Forbes and as one of the Best Places to Work in Insurance by Business Insurance, The Hanover is proud to be among the top property and casualty insurers in the United States. The Hanover offers a collaborative environment where you’ll gain new experiences and grow your career. The Hanover offers comprehensive benefits to help you stay healthy, build financial security, and maintain work/life balance. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Hanover Specialty Industrial (HSI) designed specifically for small to medium–sized businesses that manufacture, warehouse, transport, or distribute a wide array of high–hazard products, from adhesives and explosives to chemicals and solvents, and more. These exposures require the kind of creative, flexible, and comprehensive insurance policies that many large carriers will not offer.
Join our winning culture and help us advance our journey to be the best company in our business.
Position summary:
Assists HSIP Loss Control Team in supporting the internal LC functions; assists in the evaluation/underwriting of new business opportunities and performs all non-field related oversight of renewal book of business for HSIP.
Responsibilities:
Responsible for higher level consultative services and technical support to customers, loss control staff and underwriters.
- Provides input to the loss control and underwriting departments for assessment and evaluation of all potentially new and existing insureds.
- Allocation of Time/Week (can vary by person):
- Risk Analysis - 30% - Performs reviews of risk survey reports from loss control field staff, as well as quality review of reports.
- Account Support - 20% - Either directly provides or supports loss control field staff in the maintenance of existing accounts.
- Business Strategy -10%-Participates and contributes to roundtable of new business and renewal meetings.
- Training and Technical Support - 20% - Supports the Specialty Property Division of Hanover in the development of loss control and underwriting staff.
- Loss Control Recommendation Tracking – 20% - Tracking and follow-up on loss control recommendations and compliance activities.
Skills & Experience:
- Decision Making - Objectively considers issues and information, identifies alternatives, decides and implements solution approaches in order to deliver services and provide value.
- Influencing Others - Communicates ideas or positions in a persuasive manner that build support, agreement, or commitment. Takes actions that directly or indirectly influence others to create buy-in, gain trust, and motivate actions in others or win concessions without damaging relationships.
- Negotiation - Knowledge of negotiating techniques, subject matter, and strategy to obtain commitment, compromise or settlement in a way that promotes mutual goals or interests.
- Relationship Building - Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel their concerns and contributions are important. Builds positive relationships with others to accomplish organizational goals.
- Results Orientation - Excited by challenging goals and a desire to exceed standards of excellence. Exceeding the standard can include challenging personal goals, organization's standards, or current industry standards. Exhibits a true sense of competitiveness and a drive for results. Has a strong desire to win in the most challenging of circumstances and the fortitude to take calculated risks to achieve personal objectives and goals, organization's standards, or current industry standards.
- Taking Responsibility - Belief in own abilities and judgment to make the best decision possible. Accepts responsibility for own actions. Exhibits confidence in dealing with increasingly challenging situations.
- Self-Management - Effectively plans and organizes their work to achieve desired outcomes. Demonstrates flexibility in applying different approaches to changing work demands. Is confident of own abilities to meet challenges and can maintain performance under stress. Seeks improvement through learning, development and feedback.
- Customer Service Orientation - Consistently displays awareness and sensitivity to the needs of internal and/or external clients/customers. Proactively ensures these needs are met or exceeded.
- Loss Control Knowledge – A focus on commercial and industrial property exposures/hazards and a technical understanding of the NFPA codes/standards, with a particular emphasis on NFPA 13, NFPA 25, NFPA 30 and NFPA 30B or equivalent (Factory Mutual Guidelines)
- A basic understanding of property insurance forms and underwriting principles a plus.
Key Measures of Success
- Number of new business phone surveys conducted and new business prospects processed
- Timely completion/processing and review of the reports/documentation generated by the field staff
- Meeting or exceeding key financial goals established for the HSP business unit (i.e. BUC, combined/loss ratios, NWP, DWP, etc.)
Position Requirements
- 8+ years Specialty Property or equivalent (HPR) property loss control field inspection experience
- BS in an engineering discipline preferred
- Strong analytical skills
- Strong attention to detail
- Strong organizational skills
- Strong technical writing skills
- Strong oral communication and interpersonal skills
- Sound technical understanding of NFPA 13, NFPA 20, NFPA 25 and NFPA 30, or equivalent (Factory Mutual Guidelines)
Benefits to joining The Hanover’s team:
- Competitive pay and benefits, including medical, dental, life and disability insurance, generous time off with pay and adoption assistance
- Retirement/401(k) program, including 100 percent company match up to first six percent of pay
- Employee Stock Purchase Plan (ESPP) with 10 percent discount on company stock
- Wellness programs, including non-smoker discount, weight loss programs and one-on-one counseling
- Employee development/education assistance and professional/industry designation programs and reimbursement
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for over 160 years. The company maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.
EEO statement:
“The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.
Job ID #: 8176 Location: Columbia, MD
Functional Area: Loss Control SBU: 49002 - Hanover Specialty Property
Position Type: Full - Time
Education Required: Bachelors Degree
Experience Required: 7 - 10 Years
Relocation Provided: No
Job Description
Where Great People Build Successful Careers.
The Hanover is seeking a Loss Control Risk Analyst – Specialty Property to join our growing team in our Columbia, MD office.
Recognized as one of America’s Best Employers by Forbes and as one of the Best Places to Work in Insurance by Business Insurance, The Hanover is proud to be among the top property and casualty insurers in the United States. The Hanover offers a collaborative environment where you’ll gain new experiences and grow your career. The Hanover offers comprehensive benefits to help you stay healthy, build financial security, and maintain work/life balance. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Hanover Specialty Industrial (HSI) designed specifically for small to medium–sized businesses that manufacture, warehouse, transport, or distribute a wide array of high–hazard products, from adhesives and explosives to chemicals and solvents, and more. These exposures require the kind of creative, flexible, and comprehensive insurance policies that many large carriers will not offer.
Join our winning culture and help us advance our journey to be the best company in our business.
Position summary:
Assists HSIP Loss Control Team in supporting the internal LC functions; assists in the evaluation/underwriting of new business opportunities and performs all non-field related oversight of renewal book of business for HSIP.
Responsibilities:
Responsible for higher level consultative services and technical support to customers, loss control staff and underwriters.
- Provides input to the loss control and underwriting departments for assessment and evaluation of all potentially new and existing insureds.
- Allocation of Time/Week (can vary by person):
- Risk Analysis - 30% - Performs reviews of risk survey reports from loss control field staff, as well as quality review of reports.
- Account Support - 20% - Either directly provides or supports loss control field staff in the maintenance of existing accounts.
- Business Strategy -10%-Participates and contributes to roundtable of new business and renewal meetings.
- Training and Technical Support - 20% - Supports the Specialty Property Division of Hanover in the development of loss control and underwriting staff.
- Loss Control Recommendation Tracking – 20% - Tracking and follow-up on loss control recommendations and compliance activities.
Skills & Experience:
- Decision Making - Objectively considers issues and information, identifies alternatives, decides and implements solution approaches in order to deliver services and provide value.
- Influencing Others - Communicates ideas or positions in a persuasive manner that build support, agreement, or commitment. Takes actions that directly or indirectly influence others to create buy-in, gain trust, and motivate actions in others or win concessions without damaging relationships.
- Negotiation - Knowledge of negotiating techniques, subject matter, and strategy to obtain commitment, compromise or settlement in a way that promotes mutual goals or interests.
- Relationship Building - Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel their concerns and contributions are important. Builds positive relationships with others to accomplish organizational goals.
- Results Orientation - Excited by challenging goals and a desire to exceed standards of excellence. Exceeding the standard can include challenging personal goals, organization's standards, or current industry standards. Exhibits a true sense of competitiveness and a drive for results. Has a strong desire to win in the most challenging of circumstances and the fortitude to take calculated risks to achieve personal objectives and goals, organization's standards, or current industry standards.
- Taking Responsibility - Belief in own abilities and judgment to make the best decision possible. Accepts responsibility for own actions. Exhibits confidence in dealing with increasingly challenging situations.
- Self-Management - Effectively plans and organizes their work to achieve desired outcomes. Demonstrates flexibility in applying different approaches to changing work demands. Is confident of own abilities to meet challenges and can maintain performance under stress. Seeks improvement through learning, development and feedback.
- Customer Service Orientation - Consistently displays awareness and sensitivity to the needs of internal and/or external clients/customers. Proactively ensures these needs are met or exceeded.
- Loss Control Knowledge – A focus on commercial and industrial property exposures/hazards and a technical understanding of the NFPA codes/standards, with a particular emphasis on NFPA 13, NFPA 25, NFPA 30 and NFPA 30B or equivalent (Factory Mutual Guidelines)
- A basic understanding of property insurance forms and underwriting principles a plus.
Key Measures of Success
- Number of new business phone surveys conducted and new business prospects processed
- Timely completion/processing and review of the reports/documentation generated by the field staff
- Meeting or exceeding key financial goals established for the HSP business unit (i.e. BUC, combined/loss ratios, NWP, DWP, etc.)
Position Requirements
- 8+ years Specialty Property or equivalent (HPR) property loss control field inspection experience
- BS in an engineering discipline preferred
- Strong analytical skills
- Strong attention to detail
- Strong organizational skills
- Strong technical writing skills
- Strong oral communication and interpersonal skills
- Sound technical understanding of NFPA 13, NFPA 20, NFPA 25 and NFPA 30, or equivalent (Factory Mutual Guidelines)
Benefits to joining The Hanover’s team:
- Competitive pay and benefits, including medical, dental, life and disability insurance, generous time off with pay and adoption assistance
- Retirement/401(k) program, including 100 percent company match up to first six percent of pay
- Employee Stock Purchase Plan (ESPP) with 10 percent discount on company stock
- Wellness programs, including non-smoker discount, weight loss programs and one-on-one counseling
- Employee development/education assistance and professional/industry designation programs and reimbursement
The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.
The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for over 160 years. The company maintains excellent ratings from A.M. Best, Standard & Poor’s and Moody’s.
EEO statement:
“The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.
